The Membership Development and Retention program Cathi Hight presented to the Kentucky Chamber of Commerce Executives was first rate. Her presentation style is engaging and interactive. The presentation itself was thorough, insightful and helped program participants shape a new paradigm for service delivery to their members. I believe they will soon be seeing increased member retention as well as member satisfaction. Cathi’s program was a great addition to our overall conference experience. Thanks Cathi!
Aaron Cox, Executive Director, Kentucky Chamber of Commerce Executives We can’t thank you enough for the two great sessions you conducted at our 2006 Winter Conference on Member Retention Overview—Measuring Your Success and Chamber 2015: A Look Into Our Future.’ The content of your presentations was right on target in terms of relevancy to our chamber leaders. That, along with your presentation style and the many real-life anecdotes you shared, made your part of the conference a huge hit. To summarize the many complimentary comments turned in on the post conference evaluations, you received ‘Five Thumbs Up!
BJ Weiberg, President & CEO, Chamber of Commerce Executives of Ohio
Thank you very much for working with the Westerville Area Chamber in our effort to take the organization to the ‘next level.’ Our planning session was planned to be very tactical and it was just that. Your view of the business trends really related to all professions, not just Chamber management , and was extremely enlightening.
I have heard several participants comment to me since the planning session how beneficial the session was, not just for the Chamber, but their own businesses. From my 15 years of Chamber experience, I feel confident that any size Chamber of Commerce would make a wise decision to invest in Cathi’s skills to assist in their strategic planning efforts.
It was a pleasure to work with you and I hope you enjoyed learning about the Westerville, Ohio area. I look forward to seeing you at future ACCE and CCEO conferences.
Janet Tressler-Davis, President/CEO, Westerville Area Chamber of Commerce
The Member Retention Kit is a turn-key solution to developing a strong and effective Chamber of Commerce retention plan. From timelines to surveys, sample letters to forms, it's all there, ready to go. We followed the step-by-step guidelines and now have a terrific, member-focused action plan. The kit gave us everything we needed to use with our staff, volunteers, members and Board.
Jane Clark, President, Holland Area Chamber of Commerce
The Member Retention Kit is great tool to use when establishing or restructuring your member retention plan. The Kit is easy to follow with many templates, sample surveys and case studies. Cathi provides answers to the member retention challenges and offers a systematic approach to retaining members over the long-term. "The best part is we are already seeing the results!
Janet Noah, Director of Member Services, Greater Brandon Chamber of Commerce
The model Cathi Hight provided was very well done and gave us the step by step approach we needed to develop our own plan. We could not have done this with existing staff, so we went to Clark University Graduate Management Program for a series of interns to give this project the focus it needed. Fred Cappucci was an intern when he took charge of the Retention Study phase of the project. He coordinated the volunteers involved in the process and completed the study report. He was subsequently hired to fill a new position as Marketing and Member Services Coordinator and is now responsible for implementing the Retention Plan.
A. Theodore Welte, CCE, President & CEO, MetroWest Chamber of Commerce
Cathi Hight and Hight Performance Group confront the issue of member retention head-on with a proactive approach. Their new retention kit helps Chamber executives like myself identify the ideal and the ‘at-risk’ member, develop migration strategies and compile and analyze reports that will assist with managing retention.
Pam Ridler, CCE, President, Castle Rock, CO, Chamber of Commerce
Cathleen worked with us in 2001 to conduct a Member Retention Study and develop a very comprehensive member survey to collect feedback. The survey helped us understand our members and what they value, and raised a greater awareness about the importance of member retention. The survey is the best retention tool we have and we still use it today.--Susan Morris Graf, President, Boulder Chamber of Commerce
Cathi Hight and I first started working together over 10 years ago when she was the VP of Operations for the Chamber of Commerce of Hawaii. Since then I have repeatedly seen the results of her work with numerous organizations around the Continental U.S. in helping them successfully manage market changes. Her foresight in creating a tool that helps organizations retain more of its members is a natural progression in her consulting specialty because we all know recruiting new members and clients costs far more than keeping the ones we already have. --Debra Benton, author How To Think Like a CEO (Warner Books) and Executive Charisma (McGraw-Hill) |
